Common Questions

Broadcast Setup

• Recommended Equipment
• Which devices support High Frame Rate (60 FPS) streaming?
• How to Setup your Mac or PC for Internet Sharing with the BoxCaster

Video Embedding

• What is a channel?
• Player will not go full screen
• Where can I find my M3U8 or HLS link?
• Adding a pre-roll image to the video player
• How do I embed BoxCast on Church Online Platform?
• Adding Chat to video

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Networking Questions

• Incoming / Outgoing Firewall Port Requirements
• IP Address Requirements
• Can I assign a static IP to the BoxCaster?
• How and why does the BoxCaster use DNS (Domain Name Service)?
• How to Configure your BoxCaster for a Wireless Connection (WiFi)
• Is a Wi-Fi connection sufficient?

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Video Troubleshooting

• BoxCaster Video Input & Streaming Profile
• How to remove onscreen icons from your camera
• How to remove Onscreen Markers from your Canon Vixia
• Green Screen on live broadcast

Audio Troubleshooting

• Audio Distortion on Facebook and Mobile Devices
• How to use an Audio Mixer with your BoxCaster
• Audio Issues

Viewer Analytics & Ticket Purchases

• Configure account for DONATIONS
• Can we track how many tickets have been purchased per broadcast?
• Can we track how many people have watched the video?
• How often is revenue dispersed?
• If I set up a ticketed broadcast, can we have certain viewers watch at no charge?

Recorded Broadcasts

• How to use Automated Captioning of Recorded Broadcasts
• Uploading Replacement Broadcasts
• A/V sync drift with downloaded video in Adobe Premiere
• Changing event accessibility
• Where can I find a downloadable file of my archived event?