Audio problems are usually caused by one of four issues:
Your audio may be clipping, which is what happens when your signal is overdriving the BoxCaster's input. Try turning down the level of the audio being sent to the BoxCaster.
Your audio bitrate may be set too low. If the BoxCaster has detected a very low bandwidth, or if you have chosen a very low audio bitrate, the audio may be "tinny". Try choosing a higher audio bitrate in the Advanced Configuration menu on the scheduling page for the event.
If the first two options do not work, you may be experiencing packet loss due to a slow network connection or another networking problem. Go into Advanced Configurations and lower your video bitrate.
- Duplicate audio: If you are hearing duplicate audio it is generally related to bringing in audio via analog while still having audio on your video signal, as well. The BoxCaster does not care where audio is input unless you specify it to give priority to one input over another.
Check out this FAQ for information on specifying Analog or Digital audio.
Reference levels for analog inputs:
Line-level, unbalanced, and tuned to a 1V peak at 0 dBu.
static, hot, distortion, distorted