Audio problems are usually caused by one of three issues:
Your audio may be clipping, which is what happens when your signal is overdriving the BoxCaster's input. Try turning down the level of the audio being sent to the BoxCaster.
Your audio bitrate may be set too low. If the BoxCaster has detected a very low bandwidth, or if you have chosen a very low audio bitrate, the audio may be "tinny". Try choosing a higher audio bitrate in the Advanced Configuration menu on the scheduling page for the event.
If the first two options do not work, you may be experiencing packet loss due to a slow network connection or another networking problem. Go into Advanced Configurations and lower your video bitrate.
If you are unable to determine the cause of the issue, give us a call at 888-392-2278 -- we can help!
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